史卫国.签派工作负荷评估与人力资源配置研究[J].民用飞机设计与研 究,2020(2):128-134SHI Weiguo.[J].Civil Aircraft Design and Research,2020,(2):128-134.
签派工作负荷评估与人力资源配置研究
  
DOI:10.19416/j.cnki.1674-9804.2020.02.023
中文关键词:签派人为因素  签派人力资源评估  签派主观工作负荷  签派客观工作负荷  签派资源管理  签派排班  系统优化
英文关键词:dispatch human factor  dispatch human resources evaluation  dispatch subjective workload  dispatch objective workload  dispatch resource management(DRM)  dispatcher scheduling  system optimization
基金项目:
作者单位
史卫国 上海交通大学上海 200240 
中文摘要:随着航空公司机队规模的不断扩大,运行航线不断增加,飞行签派员利用运行控制系统对每次飞行起始、持续、终止行使放行与监控的职权时,所需要投入的精力大幅提高。为了确保运行控制安全裕度,这就需要一套科学的评估体系来评估飞行签派员日常工作负荷,指导航空公司签派人力资源的配置,合理安排人员排班,优化系统功能。根据民航局咨询通告建议,通过对航空公司签派员工作负荷的评估实例,对推荐的方法进行应用,并优化计算。同时提出了对排班、系统和流程的优化方法。使用该方法在航空公司签派排班的应用,可优化资源,控制人为因素风险。
英文摘要:With the continuous expansion of the airline fleet and the increase of flight routes, flight dispatchers use the operation control system to exercise the functions of release and monitoring at the beginning, continuity and termination of each flight, and the energy they need to invest is greatly increased. In order to ensure the safety margin of operation control, a set of scientific evaluation system is needed to evaluate the daily workload of flight dispatchers, guide the allocation of human resources, arrange staff scheduling reasonably and optimize the system functions. According to the Advisory Circular of Civil Aviation Administration, this paper applies the recommended method and optimizes the calculation through an example of evaluating the workload of airline dispatchers. At the same time, the optimization gives a guidance of scheduling, system and process of airline operations control. The application of this method in airline scheduling can optimize resource and control the human factors risk.
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